VAT in Advance
Pieter Pletinckx
When a parcel's import duties have not been paid in advance, there are additional costs, paperwork and delay times to the delivery of the parcel.
VAT% + fee per parcel ~ 2 day delay
It a very bad surprise for most customers as it feels like they did something wrong or their parcel has been taken hostage by the delivery service and they have to transfer money to a 3rd party.
Having the cost upfront, included in price, shipping or a backerkit addon called "EU-Friendly shipping" would greatly increase trust.
Nikki Chan
Hi Pieter! Thanks so much for you feedback here, we are looking into how to better build up this upfront cost beforehand so we can make arrangements for payment with the customer prior to shipment rather than before. The timing of when we took the KS pre-orders to shipment time made things a little harder on our end but we're definitely going to look into improving this process in the future!
Pieter Pletinckx
To be clear, I'm not talking about "invisible costs" it's clearly stated everywhere:"Backers outside the US are responsible for their own duties & taxes." I'm just not okay with paying more money($38 handeling fee) for slower shipping 😅 https://www.bpost.be/fr/site/applications/track/faqid_80_en.html
And I'm wondering if for that price per parcel, you couldn't just hire someone? 😅